My Sky TV says I do not "have any internet connection right now"

[MALC12]

My SKY TV says I "have no internet connection right now". My internet is working fine. The APPS on my Sky menu will not load. I have rebooted my TV. I have rebooted my SKY Q box. I have rebooted my SKY router. I have checked my Settings and  I am still getting the above message. I have gone through my SKY settings and tried to reset them. I still get a message, "no nework connection"

[Addie15]

Hi there, @MALC12.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[MALC12]

My SKY TV says I "have no internet connection right now". My internet is working fine. The APPS on my Sky menu will not load. I have rebooted my TV. I have rebooted my SKY Q box. I have rebooted my SKY router. I have checked my Settings and  I am still getting the above message. I have gone through my SKY settings and tried to reset them. I still get a message, "no network connection"