Internet dropping out on regular basis

[Wendy566]

The Internet keeps dropping out on numerous times during the day, does anyone else's do this and what is the remedy?

[colclark79]

Yes did sky resolve this for you? 

This is seriously impacting remote working. 

It's dropping out throughout the day

[Highlinder]

@Wendy566& @colclark79  when the internet drops again or you can check just now to see if an external fault is found using the information below.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[colclark79]

Cheers pal, run all the tests and it is not picking up a fault but identifying that there is an issue. Going to give sky a call today wish me luck 🤞🏽

[Highlinder]

@colclark79You are saying it did not pick up any faults, but picked up an issue? What was the issue?