My Internet keeps dropping out every 10 minutes or so meaning we lose the tv streaming service, ever

[MARG45]

The Internet keeps dropping out every 10 minutes or so, meaning we lose the tv streaming service and everything connected to the Internet in the entire house! This has been ongoing for 24 hours now! 

[Highlinder]

@MARG45 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[MARG45]

@Highlinder , we've already done this and it says everything is fine!

[Kerry57]

Ours is dropping in and out all the time too but the status checking says there is nothing wrong!

[Highlinder]

@MARG45 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[MrsB3]

We have the same issue, it's been about 24 hours. 

[SadOldBint]

I have had the same problem for the past couple of days, and tests say everything is fine.

[G-Man]

I'm having the same issues. At many times it drops out within minute intervals, several times throughout the day. Surely it is not just because I'm a new customer with the first 10 days of quality line checks causing it? I didn't expect it to be this bad or intended to be this bad.

All I can do is wait for a few more days.

[MARG45]

I'm not a new customer! Been with Sky almost a year! Getting really annoyed now, and trying to get through on the phone to speak to someone is almost impossible! Should've stayed with Virgin!

[GD1]

@MARG45  As per @Mr+Flibbles+86  Your post has been escalated and you have been sent an invite, do you not see this?

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[MARG45]

I have responded, thanks. But I get no notification when they reply 

[Emma165]

Ours is doing this but shows everything is fine every 10-15 minutes had to reset internet last night. Still doing it 

[Tom-W19]

Hi @MARG45 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.