Discussion topic: My Internet connection keeps dropping out. I'm having to reset my connection several times a day.

This message was authored by: StanMall · ‎06 Mar 2024

My Internet connection keeps disappearing, and Im having to reset several times every day. This has only become a problem, after I changed my monthly Sky package recently. Please send an engineer to check, if you're unable to resolve the problem. Thank you.

This message was authored by: Highlinder · ‎06 Mar 2024

@StanMall Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: jamesn123 · ‎07 Mar 2024

@StanMall

What did you change in your package?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: My Internet connection keeps dropping out. I'm having to reset my connection several times a day.

My Internet connection keeps dropping out. I'm having to reset my connection several times a day.

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Re: My Internet connection keeps dropping out. I'm having to reset my connection several times a day

Re: My Internet connection keeps dropping out. I'm having to reset my connection several times a day

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