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Message posted on ‎23 Jul 2026 11:36 AM

Moving the grey box

I have had the grey box for full fibre attached now. However from what I undetstand they will need to run a new cable through the house to the router (and plug). This will be very disruptive. Can i get them to move the grey box to the other side of the house (same cable length) so the cable hole and cable goes straight through the wall to right place - no need for lots of internal cables? Looking through discussions I see mention of box relocation but couldn't see what this is or how to arrange it (or the fee). Any help greatly appreciated!

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Message posted on ‎23 Jul 2026 11:38 AM

Re: Moving the grey box

Posted by a Superuser, not a Sky employee. Find out more

@James12342  I would say it's highly unlikely the CSP will be moved as it will have been placed at the position the fibre cable comes in either underground or overhead.

 

You would need to give Sky a call to discuss it

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎23 Jul 2026 11:38 AM

Re: Moving the grey box

Posted by a Superuser, not a Sky employee. Find out more

@James12342  I would say it's highly unlikely the CSP will be moved as it will have been placed at the position the fibre cable comes in either underground or overhead.

 

You would need to give Sky a call to discuss it

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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