Moving out of the UK and need to transfer the account to flatmate

[radiosandeep]

I will be leaving the UK for good in a few days, and I just want to transfer the connection to my flatmate who will continue to live in the same house and use the broadband. I just need to ensure that the monthly bills are not charged to my account, but to my flatmate's account.

I have tried calling Sky support, but it's impossible to get to speak to an agent. What do I do?

@Sky. 

[GD1]

@radiosandeep  Sky don't allow transferring of accounts, you will need to cancel and they will then need to sign up themselves.

[caesarome]

The account name can't be changed but the billing can be via the MySky app or online here:

https://www.sky.com/myaccount/bill/change-payment-method

So while you flatmate can enter their payments details you would still be the account holder. The only way around this is for you to cancel and once this has been completed they could signnup as a new customer. You have to give 14 days notice to cancel.

[radiosandeep]

Thank you caesarome. So do we just enter the other person's account details and the monthly bills start getting deducted from his account? There should be some verification or approval from the other person right?

[Daniel0210]

@radiosandeep 

Hopefully you can trust your flatmate to return your loaned Sky hub. Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, so 14 days for broadband (to the address that the account is registered at).

Get your flatmate to post it back and keepthe proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. 

To cancel Broadband totally you'll have to contact Sky, but if you are still in the initial 18 months deal Sky could impose cancellation charges. 

[Chrisee]

@radiosandeep legally you will remain responsible for the account until it is cancelled if you do as suggested.  

That may or may not concern you but having worked in advice centres I have seen these things go wrong especially in student households where someone gets debt collectors turning up years later chasing debts from a student let where "their" account had been passed on multiple times and the answer to the question  " I dont have to pay this do I?" is yes they do.