@Shirley95 check you are using the Sky id linked to the email you used to set up the account. If you are sure you are you will have to call in to set up the home move after sorting the id issue.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
