Moving home- ...may need to make changes ...

[TimmyBGood]

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@Jann410 wrote:

There is already Internet on the new address and they use it for streaming (Amazon prime)

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Quite possibly, but they probably weren't doing anything else online at the same time.

4Mbs will support one non-UHD stream (possibly at something approaching HD for a variable bitrate service) : that still doesn't make the connection anything other than very poor, and the extremely limited outbound speed should be seriously considered if you hope to do any video conferencing.

[TimmyBGood]

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@Jann410 wrote:

There is already Internet on the new address and they use it for streaming (Amazon prime)

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If you're having issues watching live streams or live events on Prime Video, please ensure that you’re watching on a supported device, and have a sufficient download speed. Prime Video recommends a minimum download speed of 1Mb/s for SD content and 5Mb/s for HD content. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available.

https://www.primevideo.com/help?nodeId=GP57SKQ7CB5DRS6F