Moving home- ...may need to make changes ...

[Jann410]

I'm moving home and want to transfer my contract to new address. I checked availibity for the address and it's available, but there is note "You may need to make changes to your broadband package.", but I can't find what changes. Who and how can I contact to got the information, please?

[TimmyBGood]

@Jann410 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Jann410]

@TimmyBGood 

here is the rusult from the link. can you explain what does it mean's for me, please?

[cookiemonsteruk]

@Jann410 

If there is nothing above the fttp on demand then you will be on a very long copper adsl to the exchange  of 2Mbps if i read correctly

[TimmyBGood]

@Jann410 

If you could post the top part of the table, that would be useful.

As @cookiemonsteruk indicates, it may be that your current contract is for a faster product than can be supplied at the new location.

[cookiemonsteruk]

@Jann410 

Also as your speed ,if fttc isn't available , will never exceed the 10Mbps downstream ofcom have mandated please read below for ofcoms universal service obligation :-

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-kno...

[Jann410]

@TimmyBGood 

[Jann410]

This is my current home

[TimmyBGood]

@Jann410 

That shows you can currently get average FTTC ('Superfast') at the address, but not FTTP or G.fast ('Ultrafast')

[cookiemonsteruk]

@Jann410 

@TimmyBGood  i read it as the first image was for the new address and the second for the current address

@Jann410 could you clarify . Thanks

[TimmyBGood]

@Jann410 

If that's the existing address and there's no similar listing for the new one then as @cookiemonsteruk indicates it's a very significant downgrade, and these days that should really be reflected in the price of the property (purchase or rental).

Going from average FTTC to poor ADSL is likely to be unpleasant: note in particular that the very limited outbound speed makes ADSL largely unsuitable for working from home.

[TimmyBGood]

@Jann410 

And note that FTTP on Demand is essentially irrelevant: that's a scheme where the householder pays some or all of the real cost of an optical installation at an address which is outside the commercial FTTP rollout, and this is typically unfeasibly expensive.

[TimmyBGood]

@Jann410 

I'd also point you to this resource:

https://www.connectingdevonandsomerset.co.uk/ 

Having stayed a couple of times in that part of the world in a property served by point to point WiFi beaming across a substantial valley I can confirm it's a viable option as an alternative to FTTC, but note that this is specialist infrastructure with a substantial lead time, and not available from mainstream ISPs.

[TimmyBGood]

@Jann410 

Just to be clear, the new address appears to have ADSL at 4Mbs inbound and 0.4Mbs outbound, which would put it in the lowest few percent of broadband speed in the UK and is pretty much unviable for modern life.  With no other internet use that might support one incoming SD television stream or one very bad outbound video call.

[Jann410]

Yes. First image is new address and the second one is new.

There is already Internet on the new address and they use it for streaming (Amazon prime)