0

Discussion topic: Moving House

Reply
This message was authored by: Jac1234

Moving House

I've just moved and trying to change address cancel broadband and talk don't need WiFi but need to keep TV I can't find anything in Help or even a contact number 

Reply

All Replies

This message was authored by: GD1

Re: Moving House

Posted by a Superuser, not a Sky employee. Find out more

@Jac1234  You'll neeed to call Skyt to cancel broadband and setup your TV service at the new address.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Moving House

Posted by a Superuser, not a Sky employee. Find out more

@Jac1234 wrote:

cancel broadband and talk don't need WiFi 


@Jac1234 
Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply