This discussion topic has been answered Discussion topic: Moving Home
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Message posted on 07 Apr 2026 11:40 AM
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Message posted on 07 Apr 2026 12:50 PM - last edited: 07 Apr 2026 01:05 PM
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Unfortunately the weekend and the two public holidays don't count towards the delivery time: for activation of such service it's not a great date to be moving.
The industry scheme for compensation is described here:
https://www.sky.com/help/articles/auto-compensation
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 07 Apr 2026 11:48 AM
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Re: Moving Home
@Peter8 what date were you given by Sky for the activation at your new address?
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 07 Apr 2026 12:50 PM - last edited: 07 Apr 2026 01:05 PM
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Unfortunately the weekend and the two public holidays don't count towards the delivery time: for activation of such service it's not a great date to be moving.
The industry scheme for compensation is described here:
https://www.sky.com/help/articles/auto-compensation
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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