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This discussion topic has been answered Discussion topic: Moving Home

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This message was authored by: Peter8

Moving Home

Disconnected Thurs 2nd and as of yet 7th not reconnected Thinking asking credit

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This message was authored by: TimmyBGood Answer

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@Peter8 

 

Unfortunately the weekend and the two public holidays don't count towards the delivery time: for activation of such service it's not a great date to be moving.

 

The industry scheme for compensation is described here:

 

https://www.sky.com/help/articles/auto-compensation 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Chrisee

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@Peter8 what date were you given by Sky for the activation at your new address?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: TimmyBGood Answer

Re: Moving Home

Posted by a Superuser, not a Sky employee. Find out more

@Peter8 

 

Unfortunately the weekend and the two public holidays don't count towards the delivery time: for activation of such service it's not a great date to be moving.

 

The industry scheme for compensation is described here:

 

https://www.sky.com/help/articles/auto-compensation 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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