@Clairey_babe wrote:
Sky have not sent me a new hub or wires.
If you are already a Sky Broadband subscriber then it's quite possible you already have everything you need, and Sky will simply expect you to take your current equipment with you.
If it's new provision or changed technology then that gets sent to the new address.
Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
