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Discussion topic: Moving Home and Looking to Add Broadband

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This message was authored by: Angela406

Moving Home and Looking to Add Broadband

As I am moving to a new home, I would like to apply for broadband service with you. Could you please advise me on how to proceed? My current contract ends on July 18th.

 

Moderator note: subject of thread updated to better reflect the conversation

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This message was authored by: GD1

Re: Angela

Posted by a Superuser, not a Sky employee. Find out more

@Angela406  You need to complete a home move as per this form https://www.sky.com/moving-home

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Angela

Posted by a Superuser, not a Sky employee. Find out more

@Angela406 

Just to clarify, are you already with Sky Broadband?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Angela406

Re: Angela

Not yet.

This message was authored by: Daniel0210

Re: Angela

Posted by a Superuser, not a Sky employee. Find out more

@Angela406 

You'll need to contact Sky to order your broadband and Sky Talk landline package. The typical lead in time is a minimum of 14 days. My son moved into a new build home in November 2024, signed up for Sky Fibre 75 on 23/11 and it was activated on 17/12.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Angela406

Re: Angela

Thank you for your reply 

This message was authored by: JimM1

Re: Angela

@Angela406 New home and not having sky at present then sky.com and get what you need for the package and speed that you require, THIS is for the new address and assumes that it is FREE and someone currently does NOT have an active link, YOU are not getting if they do have stops people from forcing illegal takeovers.

 

Your contract with the other ISP, just cancel it within the period if it is either 30 or 14 day's notice before it is due to run out, that can be a little tricky depending on what you have, as sometimes you give notice and a couple day's later bang you get cut-off. Once disconnected trust me you are NOT getting it back.

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