Moves to sky for broadband from Bt - but the connection upstairs with phones keeps cutting out

[Dars73]

Recently moved to sky from Bt but when using mobile phones upstairs and Xbox upstairs it keeps cutting out and lagging - with ant I had a booster can I get a booster from sky to resolve this 

[TimmyBGood]

@Dars73 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.