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Discussion topic: Moved house, no internet connection

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This message was authored by: Cassie5

Message posted on ‎04 Sep 2024 06:20 PM

Moved house, no internet connection

I have moved house, have been told by sky that my Internet has been activated, although I still have no internet connection. Tried resetting the hub but still nothing...any ideas?

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎04 Sep 2024 06:25 PM

Re: Moved house, no internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Cassie5  When did you book the home move?   Line activations take at least 10 working days from placing the order.

 

What date is the activation?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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