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Discussion topic: Account number

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This message was authored by: Garyfallia

Message posted on ‎22 May 2026 03:21 PM

Account number

I applied for sky broadband and i havent received an email to include tje account number

so i cant request a SKY ID

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎22 May 2026 04:25 PM

Re: Account number

Posted by a Superuser, not a Sky employee. Find out more

@Garyfallia 

Are you up and running yet or are you waiting the  installation ?

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This message was authored by: Garyfallia

Message posted on ‎22 May 2026 04:26 PM

Re: Account number

They technician installed everything today hours ago 

still no internet though 

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This message was authored by: caesarome

Message posted on ‎22 May 2026 04:39 PM

Re: Account number

Posted by a Superuser, not a Sky employee. Find out more

So you have two issues:

 

No working broadband

No account number ?

 

What was installed earlier was it the fibre cable and the ONT inside your home and if so is the broadband hub connected to the ONT via an ethernet cable ?

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