Move Fibre ONT

[Sarahlj24]

I need the ONT moved from the back of our house to the front. I paid for this to happen on 30/01 and was told by Sky it would be done within 10 days by Openreach. Several weeks later and many more calls with Sky, this still hasnt been done and I have people waiting to put in our new kitchen and builders waiting to do rendering on our house (the box is in the way at the back of the house) so its costing us daily for this delay! Any idea how I can get this done ASAP - who can I call to arrange and actually make it happen? I dread calling sky due to the time on the call, clarifying my details 10 times and speaking with so many people...then not get any result. Frustration is real...HELP!

[caesarome · Accepted solution]

@Sarahlj24 

If you do not see anything here:

https://www.sky.com/ordertracking

Then you will have to contact Sky again about this.

[Sarahlj24]

Thank you 🙂