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Discussion topic: Missing equipment

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This message was authored by Pastorius86 This message was authored by: Pastorius86

Missing equipment

As requested I am returning the Hub and 2 bosters having recently cancelled my subscrition. However the info mentions returning other items such as remotes and HDMI cabes. We had a remote when we subscribed to a TV package some years ago which I'm struggling to find and I can't recall being supplied a an HDMI cable as I tend to use more expensive independent cables. Could Sky still charge me for these smaller items? Would the Sky supplied HDMI cable be easily identifiable?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Missing equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pastorius86 

The communication from Sky is fairly generic: although I can't speak for them I'd say they aren't particularly bothered about cables (apart from external transformers) and a remote would only be relevant to a recently cancelled television service rather than broadband.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missing equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pastorius86 

We say this dozens of times a day but obtain your proof of posting loaned equipment back and keep it safe and indefinitely. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Pastorius86
Topic Author
This message was authored by Pastorius86 This message was authored by: Pastorius86

Re: Missing equipment

Thanks  its been sent back so we'll see what happens.

Pastorius86
Topic Author
This message was authored by Pastorius86 This message was authored by: Pastorius86

Re: Missing equipment

Hanks. I'm a stickler for keeping any paperwork that provides an audit trail. However I see from some postings that problems arise even when they've got all the necessary documentation

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missing equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pastorius86 

You're not wrong there but providing you give the equipment time to reach the Unipart warehouse and be processed (at least 2 weeks) if you have charges added for non return post again on this thread and we can get you some help. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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