Missing Openreach ONT power cable

[Leedslad123]

Just moved home and found that the power cable for the Openreach ONT has been taken by the previous occupier.

I'm being told that as I don't have an active broadband subscription (my home move won't be activated until the 10th) I have to wait until then before I can call back to get an engineer booked, meaning a further delay getting connected. Does anyone know what cable is needed if I purchase my own? Or can an engineer visit be booked while waiting for activation?

[TimmyBGood]

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@Leedslad123 wrote:

Does anyone know what cable is needed if I purchase my own?

Presumably you mean the mains transformer rather than just a cable: you'd need to identify which ONT model you have as a start.

Or can an engineer visit be booked while waiting for activation?

Sky probably doesn't have a mechanism for that.

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[TimmyBGood]

@Leedslad123 

Openreach lists its ONT models here or you could post a picture.