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Discussion topic: Missing Ont cables

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This message was authored by: Jo398

Message posted on ‎17 Feb 2026 10:50 AM

Missing Ont cables

I've recently moved house and theres no cables to the open reach box. Happy to buy but want to make sure I'm getting the correct one. Alternatively, can sky deliver one? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎17 Feb 2026 11:35 AM

Re: Missing Ont cables

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@Jo398 

What cable is missing, is it the one from the ONT to your broadband hub ?

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Message posted on ‎17 Feb 2026 11:43 AM

Re: Missing Ont cables

It is the power supply cable. 

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Message posted on ‎17 Feb 2026 12:43 PM

Re: Missing Ont cables

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@Jo398 unfortunately you cannot buy the power supplies instead call Sky and they will,get Openreach to supply a replacement but it msy not hapoen for a couple dsys after your service is activated.

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