Missing ONT Power cable

[KOS1]

Hi,

I have a missing ONT power cable in my new home and my WiFi is due to be activated soon. 

Can someone please point me in the right direction about how to address this. Thanks 

[Highlinder]

@KOS1  You will have to wait till after activation date before it will be actioned on. In tracking orders does it say engineer visit or remote activation?

[KOS1]

I think it's a remote activation.

but I won't be able to activate it as I don't have a power cable for the ONT box

[Highlinder]

@KOS1  With the activation meaning that the connection to Sky will be activated by Openreach at the exchange level. That is when you can contact Sky about the missing power cable for the ONT.

[KOS1]

How do I contact them?

[Highlinder]

@KOS1  When is your activation date. This can be done following the link at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home 

[KOS1]

Hi,

That is not helpful, why can't I get the power cable before the activation date so I can actually use the wifi on the day I should be able to. That makes no sense

[Highlinder]

@KOS1  That is how things work. Have yo umoved into your new home yet or are you still in your old property and did you have Sky before this?