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Discussion topic: Missing ONT Power Cable

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Avatar for Sapphireexo
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This message was authored by: Sapphireexo

Message posted on ‎26 Jun 2024 04:59 PM

Missing ONT Power Cable

My Sky Broadband is due to be activated 01/07 but I am missing my ONT power cable, it seems to have been taken by the previous tenant. When I responded to the automatic message sent out by BT, they said I would need to contact Sky. I am already waiting over a week for WiFi to be activated, I don't want to wait extra time for a technician to come and plug in a cable. Can I buy one? How do I contact Sky to get one? Thanks in advance
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎26 Jun 2024 05:03 PM

Re: Missing ONT Power Cable

Posted by a Superuser, not a Sky employee. Find out more

@Sapphireexo  You can find a number to call Sky at the bottom of the link below under " Need more help ". Just listen through the voice prompts to speak to an advsior.

https://www.sky.com/help/home 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎26 Jun 2024 06:14 PM

Re: Missing ONT Power Cable

Posted by a Superuser, not a Sky employee. Find out more

@Sapphireexo 

 

Unfortunately it appears from previous posts that Sky can only log a fault with Openreach to get an ONT power supply replacement after the activation date.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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