Miss Sarah Fishwick

[Sarah+fish]

Having further problems with WiFi this has been an issue for last few weeks since the outage which affected us for a number of days. Our speed is slow the WiFi is going off all the time and it is not good enough when we rely on this service.

[caesarome · Accepted solution]

@Sarah+fish 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.