Mini box connection problem

[Jenny+Lewis]

I am having problems connecting my mini sky boxes to my main sky Q box. It says there is not satalite signal. When I use the checker, this tells me everything is fine and all is connected. I have also done a update on the main sky Q box.

[Mr+Flibbles+86]

Hi there @Jenny+Lewis , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Jenny+Lewis . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[JillD1]

Hi there.  Did you get any joy from Sky over this issue?

I have the same problem...  Almost every time I try to use the mini box it makes me go through the connection process.  It's very frustrating!

Thanks.

Jill

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147