Broadband
0

Discussion topic: Middle light orange on router

Reply
Kirsten12
What's this?
This message was authored by Kirsten12 This message was authored by: Kirsten12

Middle light orange on router

‎25 Nov 2024 07:24 AM

 We have poor / no internet and turning off and on the router doesn't change anything. 

Report post
Post 1 of 2
47 Views
Reply
0 Likes
Reply

All Replies

Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Middle light orange on router

‎25 Nov 2024 07:39 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kirsten12 this page explains what the lights on your hub mean https://www.sky.com/help/articles/hub-lights-explained-start.

 

An amber internet light means the hub has lost its connection to the exchange. Run the service checker in the My Sky app over a mobile connection to see if it tells you whether Sky are aware of the issue or not. If they arent give them a call to report the problem.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
39 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion