@Disneyplus you are not talking to Sky by posting in the forum. Sky pprovide some online tools customers can use to check connections you can access these in the Service Checker in the My Sky app or website. However the quickest way to check your connection is to look at the leds on your Sky hub and refer to this page https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
