Max hub will not go through setup

[sarascottyoung]

We upgraded to full fibre 500, we already had the max hub but about 3hours after it asked to setup the router, have tried many times over the last 2 days but cannot get past the initial...it may take between 5 and 20 mins to complete.  We've reset the router, tried everything, any ideas gratefully receiver as I now cannot connect the pod booster, many thanks in advance

[Chrisee]

@sarascottyoung assume you have worked through the help here https://www.sky.com/help/articles/set-up-hub-max-hub-do-you-have-internet-calls if so does the hub show in the My Sky app? If it isn't and you are 100% sure you are using the Sky id linked to the Broadband account call Sky as rarely there is an issue with permissions.

[sarascottyoung]

Ideal, yes worked through and using the correct sign in but it will not setup to show in the app.  Wilphone sky, many thanks for your time