Max hub stuck on setting up

[Karaval]

Hi. I have just switched to Sky today. My internet works fine, with the white status light on the router. However, the app constantly shows the Max Bub as 'setting up' so I'm unable to access settings such as changing the SSID. 

I've tried multiple ways to fix this, restarting, redownloading the app etc but to no avail. I also tried calling tech support who were unhelpful. All they advised was to go to the router settings website/interface but I can't change settings such as SSID from there, only from the app (who thought that was a good idea?). 

does anyone have any suggestions on how I can fix this?

[jamesn123]

@Karaval 

Sky support should be able to look into this and fix it afte your service has been up for about 48hrs.

I can escalate your post to Sky on the forum if you wish to chat with them

[Lisa-P1987]

Thanks for escalating this. We’ve sent jamesn123  an invite to chat.

[jamesn123]

Hi @Lisa-P1987 

Its @Karaval you need to chat with not me

[Lisa-P1987]

Thanks @jamesn123. We’ve now sent Karaval  an invite to chat.

[Lisa-P1987]

We are still looking to help you @Karaval . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks