6

This discussion topic has been answered Discussion topic: Mandatory to use Sky Hub with FTTP?

Reply
This message was authored by: ireworks

Mandatory to use Sky Hub with FTTP?

I have Sky Fibre To The Premises with an Optical Network Terminal in my property, connected to a Sky Hub. I also have a Netgear RAXE300 router that I would like to use in place of the Sky Hub.

 

- When connected as ONT >  Sky Hub, the internet connection works.

- When connected in double NAT with ONT > Sky Hub > Netgear, the internet connection works.

- When connected as ONT > Netgear, the internet connection does not work

    - This initially worked for ~24 hours before the internet connection was no longer availablet. I assume that this is some kind of device policy enforcement on Sky's end after detecting the Sky Hub is no longer connected?

 

 have tried in the Netgear router settings:

- VLAN Tagging: update VLAN ID to 101 with priority 0 to mimic the tag of the Sky Hub

- MAC Address cloning: Cloned the MAC address of the Sky Hub on the Netgear router

 

Are there any other settings or configurations that I can apply to get my desired setup of ONT > Netgear to have an internet connection?


Best Answers
This message was authored by: cuke Answer

Re: Mandatory to use Sky Hub with FTTP?


@Chrisee wrote:

@ireworks you need to use one of the two authentication methods Sky use in the UK

 

The simplest is DHCPv6 PD which most routers support and works in 80% of Openrea ch lines and 100% of City Fibre lines

 

If tha tvd oesn't work use DHCPv4 Option61 with a string of the form anything@skydsl|anything which I think most Netgear r outers support and works on 100% of Sky lines support.

 

 


I went through the RAXe300 manual and there is no reference to Opt61, https://www.downloads.netgear.com/files/GDC/RAXE300/RAXE300_UM_EN.pdf whereas the RAX70 has. As stated the support for Opt61 is haphazard with Netgear routers and even variations of the same model may not include this. I did my research on this when purchasing a RAX70, which I still have

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: TimmyBGood

Re: Mandatory to use Sky Hub with FTTP?

Posted by a Superuser, not a Sky employee. Find out more

@ireworks 

 

It's not mandatory, but Sky themselves won't offer any help and Sky Talk Internet Calls cannot function through such hardware.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: Mandatory to use Sky Hub with FTTP?

Posted by a Superuser, not a Sky employee. Find out more

@ireworks wrote:

 

This initially worked for ~24 hours before the internet connection was no longer availablet. I assume that this is some kind of device policy enforcement on Sky's end after detecting the Sky Hub is no longer connected?


No, that doesn't happen.  It's much more likely that the Netgear received one of its own firmware updates and this messed something up.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: cuke

Re: Mandatory to use Sky Hub with FTTP?

Could it be that the Netgear RAXE300 doesn't support Opt61? A few years ago, when I wanted to use a third party router I found that the only Nighthawk that supported Opt61 was the RAX70. The support for Opt61 is rather haphazard with Netgear products.

This message was authored by: Chrisee

Re: Mandatory to use Sky Hub with FTTP?

Posted by a Superuser, not a Sky employee. Find out more

@ireworks you need to use one of the two authentication methods Sky use in the UK

 

The simplest is DHCPv6 PD which most routers support and works in 80% of Openrea ch lines and 100% of City Fibre lines

 

If tha tvd oesn't work use DHCPv4 Option61 with a string of the form anything@skydsl|anything which I think most Netgear r outers support and works on 100% of Sky lines support.

 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: cuke Answer

Re: Mandatory to use Sky Hub with FTTP?


@Chrisee wrote:

@ireworks you need to use one of the two authentication methods Sky use in the UK

 

The simplest is DHCPv6 PD which most routers support and works in 80% of Openrea ch lines and 100% of City Fibre lines

 

If tha tvd oesn't work use DHCPv4 Option61 with a string of the form anything@skydsl|anything which I think most Netgear r outers support and works on 100% of Sky lines support.

 

 


I went through the RAXe300 manual and there is no reference to Opt61, https://www.downloads.netgear.com/files/GDC/RAXE300/RAXE300_UM_EN.pdf whereas the RAX70 has. As stated the support for Opt61 is haphazard with Netgear routers and even variations of the same model may not include this. I did my research on this when purchasing a RAX70, which I still have

Did this answer not help you?

Avatar for ireworks
Level 1 icon
Topic Author
This message was authored by: ireworks

Re: Mandatory to use Sky Hub with FTTP?

Thanks for confirming this @cuke. After posting, I found another thread where you'd pointed the missing Option61 for this model.

Thanks to everyone else for responding.

 

I've setup the Hub as a gateway towards the Netgear router in the DMZ - a bit superfluous but would appear to be the only method of not having a double NAT situation while getting the use of the Netgear router on Sky.

Reply
Answered - Go to Answer