MacBook - Problems connecting application

[thegrain]

I've purchased a new Macbook Air and Sky Go won't work on this one (it has worked on my previous one).  I get the error message "CONNECTING YOUR APPLICATION We're having problems connecting you.  Please try again (001)"

I have followed advice I've seen on other discussions, in that I've updated the operating system (now macOS Sequoia 15.3.1), I allowed access to my networks when the prompt came up, and I have uninstalled SkyGo and reinstalled several times (including restarting the laptop in between) - but none of this has worked and I still get the same error,  

Further advice would be appreciated.

[Lisa-P1987]

iHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[thegrain]

Please can you re-escalate as I couldn't find the chat function

[Greenfingers001]

Hi there thegrain , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147