Low speed

[Jevgenija123]

Hi. So low speed. Yesterday was 200, today 100 mbps. When minimum speed is 600. 

[jamesn123]

Hi @Jevgenija123 

Where are you getting this speed figure from? The Sky line test or a 3rd party tester? If a 3rd party tester is the device connected via WiFi or ethernet?

[Jevgenija123]

From Speedtest app. WiFi. Can't play and watch online 

[jamesn123]

Hi @Jevgenija123 

Your minimum speed is guaranteed over ethernet, not WiFi. WiFi speeds can fluctuate constantly and the 100mbps you are seeing is way over any WiFi guarantees that Sky have, 

[Jevgenija123]

Thank you for your response but previously it was 500-600 using WiFi    And no issues watching or playing games 

[JimM1]

@Jevgenija123 What does the service checker say you are getting for the 30 day history!

https://www.sky.com/servicechecker

[Jevgenija123]

This is what I have found: 

Problem with your speed?

Your speed looks good, but we haven’t got info about your speed for the last 30 days. ​Don’t worry it doesn’t mean there’s a problem, we just haven’t been able to check if we’ve met your Speed Guarantee.

[JimM1]

@Jevgenija123 Which sky Hub do you have on the connection! All you can do now is an Ethernet test to check!