On the 18th sept whilst on holiday our download speed went from 68mbs to between 32-38. When we returned I called sky and the day after an engineer came out. he said there's 71 going into the router but the low speeds coming out. He swapped the router and it's still 32-38mbs which is well below minimum promised figures.
Are sky throttling my connection? Or can anyone offer advice please
Posted by a Superuser, not a Sky employee. Find out more
@Roy+S Sky do not throttle connections it is likely the fault was not cleared properly. The full connection test in the My Sky app should offer to book an engineer if it doesnt call Sky but mention the history. You are not alone as the recent bad weather has caused loads of similar issues as copper wires carrying, high frequency signals dont mix well with loads of water.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Does still seem like you have a limited downstream throughput considering your upload is right. I think Sky need to send Openreach to look at it. I have escalated your post to chat with Sky, look out for a message on the forum
I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful.
Spoke to Sky on Friday they said again Openresh would contact me me within 72 hours.
Nothing as yet. Had to buy a new PC and downloading all my old programs at 4mbps has been not only painful, but discovered can't steam TV at the same time as buffers constantly.
feeling very frustrated now so maybe it is time to go with Vodafone as they keep asking us
