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Discussion topic: Low download speed, normal upload speed

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This message was authored by ccisoff This message was authored by: ccisoff

Low download speed, normal upload speed

Hi, all. 

 

My ultrafast broadband was installed yesterday. Although the router status shows the normal download speed, the actual download speed (about 38 Mb) in a speed test is much lower than the guaranteed (145 Mb). The upload speed is normal at 28 Mb. Do you have any advice on this issue?    Many thanks. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Low download speed, normal upload speed

Posted by a Superuser, not a Sky employee. Find out more

@ccisoffHow is the device you are using to do the speed test connected and what tester are you using?



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ccisoff
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This message was authored by ccisoff This message was authored by: ccisoff

Re: Low download speed, normal upload speed

Thanks @Highlinder.  I used both a desktop with ethernet cable and also a laptop with wifi. Both gave the same results. I used an online speed test https://www.broadbandspeedtest.org.uk/ > Just rang the technical team of Sky.  Was told that no issue was found at their end and will keep monitoring my connection.  I will wait for a few days to see if it improves.  Thanks.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Low download speed, normal upload speed

Posted by a Superuser, not a Sky employee. Find out more

@ccisoffHow long has this reduction in speed been going on for you. Did see sometime back that users having similar issues with reduced speed and it is was found out to be a backhaul issue with Sky. But not sure if it was fully resolved.



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ccisoff
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This message was authored by ccisoff This message was authored by: ccisoff

Re: Low download speed, normal upload speed

Thanks a lot for the info @Highlinder The speed tests have been giving a download speed of around 38 MB since the installation. It was never reaching the average speed guaranteed. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Low download speed, normal upload speed

Posted by a Superuser, not a Sky employee. Find out more

@ccisoffIf you are getting below the minimum speed you are supposed to and can show it. Are you getting any reduction in your payments for your services to Sky?



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ccisoff
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This message was authored by ccisoff This message was authored by: ccisoff

Re: Low download speed, normal upload speed

Thanks a lot for the advice, @Highlinder I haven't asked Sky for this, as they replied it could be the teething problem after initial installation. I will inquire if the problem exists after 1 week. Thanks!

This message was authored by Highlinder This message was authored by: Highlinder

Re: Low download speed, normal upload speed

Posted by a Superuser, not a Sky employee. Find out more

@ccisoffYou should be getting the full speed from the time of install. I have the same package as you and went from superfast to ultrafast 1 and saw my speed double the instant the connection was changed.



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ccisoff
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This message was authored by ccisoff This message was authored by: ccisoff

Re: Low download speed, normal upload speed

Thank you so much @Highlinder Just had another speed test. The download speed now reached 145 M as promised! Thank you so much for all your advice. It is much appreciated!

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