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Discussion topic: Low connection speed upstairs

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This message was authored by FCooper92 This message was authored by: FCooper92

Low connection speed upstairs

The internet speed on my router is good, but the main laptop workstation upstairs in the study gets slow connection speeds, likely due to the position compared to the router. 
Is it possible to be sent a wifi booster to put near this laptop. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Low connection speed upstairs

Posted by a Superuser, not a Sky employee. Find out more

@FCooper92 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Low connection speed upstairs

Posted by a Superuser, not a Sky employee. Find out more

@FCooper92 wrote:


Is it possible to be sent a wifi booster to put near this laptop. 


Note that a 'booster' should be halfway between the router and the problematic location: there's very little point having it near a client device, because it's no more powerful than any other wireless hardware.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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