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This discussion topic has been answered Discussion topic: No internet lancaster

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Message posted on ‎18 Jul 2026 12:15 AM

No internet lancaster

Anyone having problems

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This message was authored by: Daniel0210 Answer

Message posted on ‎18 Jul 2026 04:47 AM

Re: No internet lancaster

Posted by a Superuser, not a Sky employee. Find out more

All,


When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Message posted on ‎17 Jul 2026 11:37 PM

Lost internet

Flashing green and lost internet
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Message posted on ‎17 Jul 2026 11:42 PM

Re: Lost internet

Me too, guessing it’s a network issue

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Message posted on ‎17 Jul 2026 11:47 PM

Re: Lost internet

Me 3 

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Message posted on ‎17 Jul 2026 11:48 PM

Re: Lost internet

When I run any checks it says it's all working fine! 

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Message posted on ‎17 Jul 2026 11:49 PM

Re: Lost internet

Same here 

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Message posted on ‎17 Jul 2026 11:51 PM

Re: Lost internet

Same here, the checks are useless!

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Message posted on ‎17 Jul 2026 11:52 PM

Re: Lost internet

I wouldn’t trust the sky app results anyway, but yeah, apparently all is well and getting over 900Mbps but nothing can connect to the internet 

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Message posted on ‎17 Jul 2026 11:54 PM

Re: Lost internet

Same here. The test is useless! 

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Message posted on ‎17 Jul 2026 11:54 PM

Re: Lost internet

Same! Ran checks and all came back as working. The drop out rate is ridiculous.

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Message posted on ‎17 Jul 2026 11:57 PM

Re: Lost internet

Yes having the exact same problem, but all the checks say fine. My router has 1 green light out and an orange light on

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Message posted on ‎18 Jul 2026 12:02 AM

Re: Lost internet

Yet we have to pay for a service that we cant use ...as got no tv , internet , door cam nothing

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This message was authored by: Itsjusthannahox

Message posted on ‎18 Jul 2026 12:10 AM

Re: Lost internet

My open reach box has 3 solid lights and the router has a slow green flashing light. I hate sky officially sick to death of it never working or randomly stopping 

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Message posted on ‎18 Jul 2026 12:15 AM

Re: Lost internet

Same issues here, clearly there is a widespread fault. And it goes to show the checks mean nothing seeing as clearly there are issues yet all checks are showing as everything working fine!

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Message posted on ‎18 Jul 2026 12:15 AM

Re: Lost internet

Same here. Internet light is off. Ran the online test and it says everything is fine. 

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