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Discussion topic: Loss of internet

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This message was authored by doug95 This message was authored by: doug95

Loss of internet

I have moved my router to a different location in my flat (hallway to lounge-about 30ft) and now my pc (in original location) can't connect to internet  I moved the router to facilitate the use of my mobile devices and now I would like to reconnect my pc to the internet whilst leaving at the original location, how can I do that?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Loss of internet

Posted by a Superuser, not a Sky employee. Find out more

@doug95 flats can be really difficult for wifi duecto interference. Firstvthing to try is to reboot your hub by disconnectingbthe power for 30 seconds as that will force it to find the least congested wifi channel which maybe enough. If it isnt the best solution is an ethernet cable from hub to the PC  if that is practical, ethernet is the best cinnection especially if working from home. Failing that a wifi booster might help Sky only provide them if you buy one of their Boost bundle but yiu can buy them online.

 

Hope thst helps,

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
doug95
Topic Author
This message was authored by doug95 This message was authored by: doug95

Re: Loss of internet

Have tried extenders, they didnt help. I think Ive tried hard wiring it in the past and Im sure it worked but i dont want to go that route if i dont need to.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Loss of internet

Posted by a Superuser, not a Sky employee. Find out more

@doug95 the issue in flats is wifi interference your devices will show lots of your neighbour's networks. In the 2.4GHz band where there are more than 4 reasonably strong signals interference is almost certain - there are 13 channels signal on one channel will interferes with signals on adjacent channels. The 5GHz band has shorter range so is less of an issue but can be affected.

 

The best solution if you are determined to avoid cables totally is to turn off thecwifi on your hub and buy what is sold as whole home wifi systems that use mesh wifi. These are not cheap and are almost certainly overkill in most flats but you would need two units which can in most situations can minimise inteference. A second solution is powerline networking which uses a pair of adapters you plug into wall sockets and connect one to the hub by the provided ethernet cable and the other does to same to the PC the adapters send the data over your mains wiring.

 

Ethernet cables are not pretty but they are cheap and provide fast interference free data transfer.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
doug95
Topic Author
This message was authored by doug95 This message was authored by: doug95

Re: Loss of internet

obviously the connection strength for my mobile devices in the room where the router is connected is the strongest but when I go out of that room into an adjacent one the strength drops significantly and by the time I am  in the room where my pc is connected the connection strength is zero and from the room where the router is there are no direct power outlets, unless I go from room to room to place extender's and I have been told there is a possibility the construction of the walls in the building would interfere with any signal.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Loss of internet

Posted by a Superuser, not a Sky employee. Find out more

@doug95 yes wifi signals lose strength when passing through solid objects like walls and they are blocked completly by metal. Hence why cables and powerline havecthere uses.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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