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Discussion topic: Loss of connection
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This message was authored by: Lawse66
Message posted on 08 May 2025 09:30 PM
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Loss of connection
Hi, every night around this time, I'm losing connection via WiFi, my TV and phone are both good, signal coming up okay and all good, but we can't do anything on the mobiles, any help please, as I keep getting the virtual, and going round in circles
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 09 May 2025 07:30 AM
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Re: Loss of connection
@Lawse66 it could be interference from your neighbours' networks in which case rebooting the hub can helpmas it should use the leastcongested WiFi channel. However the best solution is to improve the WiFi signal level. Sky can sell you the WiFi Max bundle which can give you up,to 3 extenders should they be required.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Lawse66
Message posted on 09 May 2025 09:35 PM
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Re: Loss of connection
Thank you, will take all you suggest on board.
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