I have been a Sky customerfor 11 years, live in Bermondsey area and have lost broadband on the 17.10.24. called helpline at 17:10 got automated message that there is an outage in the area and they are working to repair it.. Every day I was testing the connection and was getting the message that there is an outage in the area.
I work from home and was unable to do so for 11 days, I also subscribe to Sky TV and could not watch anything on demand, nor could I watch Sky Cinema to which I also subscribe, Nor could I watch Netflix or Apple TV or Disney + ...
I finally managed to get through on the 25th October and got a Case Reference Number was created by Marco saying that they will work on the compensation for the loss of service.
I wrote back saying that I wil be switching to Virgin from the 4th November and on the 26th got back a message from Aaroon saying that they will look into compensation, they are working on resolving the issue and to give Sky another chance.
On the 10th November 24 I called Sky to see what is going on, first agent connected me to Sneha, who was only able to talk about me renewing the contract, conected me to IT who offered £15 compensation and then I got transfered to the Loss of Service team and spoke to Kathia who pointed out that Sky has sophisticated systems which detect the loss of service and that accordign to them, nothing happened, so I am not entiled to the compensation as regulated by Ofcom and that as 'good will gesture' they are offereing £25 to shut me up since they don't believe there was ever an issue. So, I imagined the whole thing. I had to go and ask friends who are smarter then me and do not rely on Sky for their broadband to work from their flats, could not come home to relax and watch TV, could not in the centre of London do the most basic things, but Sky is entitled to deduct THE FULL AMOUNT, NOT APOLOGISE AND INSULT ME by saying there there was no issue, and even if there was an issue, their sophisticated systems are saying that I am wrong, so if I could just go away and not bother them any longer, that would be great.
I am certainly taking this case to Ofcom as resent the fact that I was treated as a fool, which I probably am since I paid Sky thousands of pounds over the past 11 years, and put my trust in them, so yes, I most likely am a fool.
Igor Jovicic
