Los error on fibre one day after installation

[Gersdoyle]

Unable get hold of Sky, thinking of using cooling off period to cancel, suspect damage cable in installation 

[JimM1]

@Gersdoyle Does not matter what you do, OR or CF whoever you have will still need to fix the problem if it is Fibre light related!

[Gersdoyle]

Impossible to get hold of sky very frustrating 

[JimM1]

@Gersdoyle Have you tried just calling them? or any off the other social media outlet's in the help!

[Gersdoyle · Accepted solution]

Hi thanks for reply's the Issue was actually Skys end because the all area had the same problem even though the Sky app said no known issues.

[JimM1]

@Gersdoyle Are you back up and running now?

[Gersdoyle]

Yes thank you everyone 

[JimM1]

@Gersdoyle It's always a tricky one, new install the lights are all to do with OR / CF ONT wise, and you are now aware just how efficient the software is NOT at getting it right! But there is nothing else out there really to help!

[Gersdoyle]

Thanks for your time appreciated