@Kyri87 it is often impossible for the Openreach or other network engineers working on a fault to give an accurate estimate of how long it will take to restore services. Most area faults take a few hours but where for example a pole has been brought down by a car it can take a few days other faults such as where a major csble has been damaged can take weeks.
Openreach do not give Sky a running commentary unless the fault affects several thousand lines. That is is why Sky ofteb say a couple of days which will be a guess based on the SLA Openreach have to fix faultts on domestic lines within 2 working days whichbtgry achieve in 80% of cases - the balance ehich take longer get paid compensation.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
