Linking sky broadband to smart tv

[Glenridding2018]

We just changed over to sky got the inter on molib phone are content OK but now we are struggling to link our Samsung  smart tv to the Internet we turn  it on and off and still nothing. 

[caesarome]

---

@Glenridding2018 wrote:

but now we are struggling to link our Samsung  smart tv to the Internet we turn  it on and off and still nothing. 

---

You would need to set it up again as if it was new so go to it's network settings and have it connect to your Sky Wifi name.

[TimmyBGood]

@Glenridding2018 

1 On your TV, navigate to and select Menu.
2 Select Settings, and then select All Settings.
3 Select Connection.
4 Select Network, and then select Reset Network.
5 You will be asked if you want to reset the network settings. Select Reset.
6 Once your network is reset, select Network Settings to set up your connection again.

https://www.samsung.com/latin_en/support/tv-audio-video/solving-wi-fi-connection-issues-on-your-sams... 

[TimmyBGood]

@Glenridding2018 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

[Jking3]

Hi, I did this and it worked - thanks for posting.

can I put the security settings back on WPA3-T once the tv is connected or does it have to stay on WPA2 permentantly?

thanks

[jamesn123]

@Jking3 

Likely needs to stay on WPA2 as the TV will authenticate every time its switched on

[Jking3]

Thank you so much 🙏