Line fault

[MrsVeryFedUp]

I have had regular 'lost connection' or 'no connection' messages from Sky TV for several months and my broadband speed is about 3 on a good day.   I got so fed up with not being able to get anywhere with Sky online that I got a computer doctor involved.   He has carried out a thorough check of my computer and broadband and found a line fault.   The tests carried out on Sky.com claiming that everything was functioning properly is incorrect and  totally misleading.   He could also not believe that I am paying over £42 a month for a speed of just over 3 and connection breaks on sky tv.  

I have been online again trying to report a line fault but am not getting anywhere.

Please can anyone tell me how I can get the line fault reported and repaired and how I can speak to a human?!

[Chrisee]

@MrsVeryFedUp on the surface that sounds really bad butvto get you some help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Therecare multiple reasons for slow broadband butv3Mb/s is very unusual in this day and age so I wonder if your expert meant 3MB/s which is 24Mb/s - 8 bits on one Byte. Even so that isnt great. Hopefully the Sky team can clarify whats wrong.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.