Limited Wifi

[Emma1490]

Good afternoon, 

I cannot connect my work laptop to the WiFi, I am having to use the hotspot on my phone when I'm working from my home office as it seems the wifi connection isn't strong enough upstairs. 

If I connect to the wifi the internet signal isn't strong enough and I keep getting disconnected from my work systems which is extremely frustrating and time consuming. 

I haven't raised this issue sooner as I figured it was a one off, but it's everytime I try to work upstairs, I can see you do a sky max pod but looking into it this isn't something I can purchase, please could I have a sky max pod? I do not want to have to look into another provider. 

kind regards, 

Emma

[caesarome]

@Emma1490 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

[TimmyBGood]

---

@Emma1490 wrote:

I can see you do a sky max pod but looking into it this isn't something I can purchase, please could I have a sky max pod? 

---

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@Emma1490 Take it you have the sky Max hub at present, that is the white coloured one!

[Emma1490]

Thank you all, I spoke with a sky advisor and have been issued a booster, sorry I didn't see the notifications for the replies! 

[JimM1]

@Emma1490 No problems, let's all hope the booster sort's it all out for you!