Limited Internet access for phone/pc

[SarahM029]

Hi My pc and phone are having trouble. Can't use WhatsApp or Instagram on my phone on the wifi. Can't use Instagram or any app based on my pc including discord, steam, epic games, can only connect to you tube the news and Gmail. Tried restarting the router twice and no difference. Tried clearing browser cache and cookies on both devices and no change. Tried clearing dns lookup on pc no change. Tried giving port 443 access over the firewall on the pc and no change. Tried updating WiFi drivers in pc and no change. Tried restarting both pc and phone with no change Ran both phone and pc for system updates and no change. Please assist. Best wishes Sarah

[JimM1]

@SarahM029 Logon to your account and adjust the Broadband Shield setting's, off is best if you dont need it! Will take 24hrs to apply, cannot do it then call sky and they will do it for you!