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Discussion topic: Left with no service

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This message was authored by Fedup8 This message was authored by: Fedup8

Left with no service

Day two with no services from sky, called the call centre and a open reach engineer will be taking a look that was 12 hours ago and still nothing 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Left with no service

Posted by a Superuser, not a Sky employee. Find out more

@Fedup8 

 

The Openreach target for domestic support is a fix by the end of the second working day starting the next working day morning after a fault is logged with an ISP.  They report to Ofcom that they meet this target for around 85% of faults.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Left with no service

Posted by a Superuser, not a Sky employee. Find out more

@Fedup8 

 

The Openreach target for domestic support is a fix by the end of the second working day starting the next working day morning after a fault is logged with an ISP.  They report to Ofcom that they meet this target for around 85% of faults.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Left with no service

Posted by a Superuser, not a Sky employee. Find out more

@Fedup8 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Fedup8
Topic Author
This message was authored by Fedup8 This message was authored by: Fedup8

Re: Left with no service

Hi 

internet now back on but sky broadband is still not working tried all the suggested options but still nothing 

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