@Laurynad
Does anything appear here for you:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
You might qualify for broadband credit compensation if there is an external issue once the issue is fixed:
https://www.sky.com/help/articles/auto-compensation
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