Discussion topic: Lagging Wifi
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Message posted on 26 May 2026 11:14 AM
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Lagging Wifi
We have sky fibre for over a year now. All has been fine. However, in the last week or so its become very unreliable. Apps on iphone are slow to load, or not opening at all. Websites on laptops etc are slow to load and lagging or just timing out - teams has become a nightmare. Where our hub is hasn't changed, we haven't done anything differently. I've run multiple speed tests, rebooted the hub etc and it isn't fixed. I've checked devices and when not on wifi they are all working fine - there is clearly an issue with either our hub or network. I've used mysky to check the broadband and wifi and it's all saying it's fine which it clearly isnt. Please help.
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All Replies
Message posted on 27 May 2026 09:19 AM
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Re: Lagging Wifi
Hi there @RobynRussell, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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