I have been without broadband now since 03/07/2025. When I reported the fault automatically on that date, there was only one time slot available for Isle of Wight residents for the whole of July!!! The date available was the 17th July, fully 2 weeks later. What sort of customer support is that for Isle of Wight residents? Would it have been the same if I had a mainland address?
I contacted customer services to be told I was not a priority customer and would have to wait until that date.
The Sky engineer attended on time and was efficient and friendly. He told me that it appeared to be a line problem and that the cable into my property, which crosses the road on telegraph poles in my rural area, probably had some kind of break. This was dealt with by BT/Open reach. He then made an appointment, after liaising with a lady on the phone, for the next afternoon. I was impressed. I later received confirmation that an Openreach Engineer would attend my address on Friday 18th July between 1-6pm. No one came. If I had not been present I would be billed £25. What service is this? This morning I got a text and link asking me to make an Openreach appointment. I will now have yet another unknown delay. Do other Isle of Wight residents get this level of bad service?
