LOSING WIFI TO NEXT DOOR

[Bob1946]

We have recently had our broadband moved (By Sky/ BTopenreach) to another telegraph pole and ever since this we keep losing signal - by looking at Bluetooth I can see that this is because next door have gaming etc set up on the wall adjacent to where the rooter cable socket etc  now is  -  what can we do ?  we dont have enough cable to move the rooter back to the other side of the room 

[Chrisee · Accepted solution]

@Bob1946 you cannot "lose" WiFi to a next door neighbour. Their network could cause interference or as is more likely the WiFi signal strength has reduced with the location of the Sky hub. You can  reduce any effect of interference by rebooting your Sky hub but honestly it sounds like you need a WiFi extender which Sky will supply if you buy their WiFi Max package.

[JimM1]

@Bob1946 Sky hubs do not have or use Bluetooth, so whatever you are looking at is not a sky hub!

[Bob1946]

thanks we have Max - and the green lights stay on - but we have no wifi and when you try bluetooth their equipment comes up first! 

[Bob1946]

I was using buetooth to use Mac arir drop fromsomething 

[daveNOS]

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@Bob1946 wrote:

but we have no wifi and when you try bluetooth their equipment comes up first! 

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@Bob1946 Bluetooth connections have nothing at all to do with Wifi or broadband, its a completely seperate technology.

[JimM1]

@Bob1946 For something will be right but it's NOT the sky hub for sure!