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Discussion topic: LOS red light

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This message was authored by: Sunny1018

Message posted on ‎01 Apr 2025 05:07 AM

LOS red light

Help, red LOS on and no internet, Sky saying they need to wait for Openreach to have a look but could take days, surely they can be more precise here. Not sure what else I can do.

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎01 Apr 2025 05:15 AM

Re: LOS red light

Posted by a Superuser, not a Sky employee. Find out more

@Sunny1018 

 

2 working days is the agreed openreach service level agreement with all isps. It defines the cut off beyond which you can claim compensation.  It can be longer if for example the fault is underground and openreach need to notify the council /local authority etc

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This message was authored by: Sunny1018

Message posted on ‎01 Apr 2025 10:31 PM

Re: LOS red light

thank you so much for your reply, will wait for now

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